If your EU customer has invited you to the Orbify Supplier Portal, they are asking you to provide information about where and how the relevant commodity was produced.
As a supplier, your role under the EU Deforestation Regulation (EUDR) is to provide accurate plot data and supporting documents to your EU customer. You are not responsible for submitting the EUDR Due Diligence Statement to the EU.
Your EU customer — the company that first places the product on the EU market — is responsible for reviewing the information you provide, carrying out the required due diligence, and submitting the Due Diligence Statement.
Who | Role under EUDR | What they do in Orbify |
|---|---|---|
Supplier (you) | Provides information about where and how the commodity was produced | Uploads plot geolocations and supporting documents in the Supplier Portal |
EU customer (operator) | First company to place the product on the EU market; legally responsible for due diligence | Reviews your submissions, runs compliance checks, and submits Due Diligence Statements to the EU through Orbify |
When your EU customer invites you to the Supplier Portal, you may be asked to provide:
Plot geolocations showing where the commodity was produced
Supporting documents relevant to the production and origin of the commodity
Any additional information requested by your EU customer to support their EUDR due diligence
The information you provide should be complete, accurate, and up to date. Your EU customer relies on this information when assessing whether the products meet EUDR requirements.
Once you submit your plots and documents, your EU customer reviews the information.
Orbify can help your customer:
Review the data you provided
Run relevant EUDR compliance checks
Identify potential issues or missing information
Complete their due diligence process
Submit the Due Diligence Statement to the EU
If your customer identifies an issue with your submission, they may ask you to correct or provide additional information through the Supplier Portal.
No, not if you are acting as the supplier to an EU operator.
The EU customer who is the operator — meaning the company first placing the relevant product on the EU market — is responsible for carrying out the due diligence and submitting the Due Diligence Statement.
Your responsibility is to provide the accurate production and plot information that your customer needs to complete that process.
EUDR compliance depends in part on knowing where the commodity was produced. Your plot geolocation data allows your EU customer to assess the relevant production areas and perform the required checks.
For this reason, make sure that:
The plots correspond to the actual production areas
Geolocations are as accurate as possible
The information matches the supporting documents you provide
You correct any errors identified by your customer
Providing incorrect or incomplete information can delay your customer's due diligence process and may require you to submit the information again.
If you cannot provide a requested plot or document, contact your EU customer and explain what is missing.
Your customer may be able to clarify what information is required or tell you whether an alternative document or source of information can be provided.
Do not guess or enter inaccurate information simply to complete your submission. It is better to raise an issue with your customer than to submit information that does not accurately represent the production area or circumstances.
Your EU customer may review your submission and ask you to make changes or provide additional information.
If this happens:
Review the feedback from your customer.
Update the relevant plot or document.
Resubmit the information through the Supplier Portal.
Wait for your customer to complete their review.
The exact information requested will depend on your customer's due diligence requirements and the products you supply.
Your EU customer reviews and approves or rejects each plot and document you submit. Orbify does not approve them. If a submission stays pending, follow up directly with your customer. Once your customer approves a plot, its data is used automatically in their compliance records.
